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DHL: THREE LETTERS THAT SHRANK THE WORLD

By Jane Chung


How DHL Became the Byword for Time Definite Cross Border Delivery.

Select DHL as your carrier for free worldwide shipping.

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£25.00

978-1-916459878

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The inside story of how DHL disrupted the status quo to become an essential component of world trade by delivering time-sensitive documents between far-flung countries. 

This roller-coaster adventure was undertaken by a mainly young, inexperienced, eclectic and enthusiastic workforce who in twenty years created the world’s largest global network with dedicated operations in 197 countries – uniquely being considered local everywhere.

The narrative chronicles survival against the odds in the face of cultural challenges, severe cash problems, crippling regulation, and competitors with deeper pockets and establishment connections.

Wherever the customer was located – in a capital city, in a provincial town, in the middle of the desert, or behind the Iron or Bamboo Curtains – DHL ensured quick and secure delivery. Shipments that took weeks before DHL’s advent, if they arrived at all, were now guaranteed a one or two day delivery. The company set the stage for sourcing goods globally, enabling manufacture to move from high-cost to low-cost countries. Today’s internet-enabled, 24/7 global business environment is a natural extension of DHL’s service.

Throughout, the company lived on the brink of bankruptcy, a legacy of the bitter fight for control between two of its founders.

From Comment
2019-04-09 Neil .... Received my copy of DHL: Three Letters That Shrank the World (delivered by DHL, on time and in perfect condition, as usual) ….what an awesome feat of detective work, journalism and pure dedication, I take my hat off to you. This is a MUST read for every DHLer, particularly from that golden era. So many names from the past…it brings so many memories flooding back. We were very lucky to have had the opportunity to work for such a special company…I only hope our children find something similar in their careers. A truly brilliant present for anyone associated with this great company.
2019-02-05 Neil .... Jane -- Thank you, thank you – I have just finished reading your book, albeit interspersed with Christmas, New Year, – and summer holidays.

I really have enjoyed it – lots of little known facts; names that I knew of but couldn’t place where they fitted in (e.g. Jack Atwood – and he should have been a bit more forceful with Dave and Po on the Starbucks opportunity – isn’t hindsight wonderful
2018-12-06 Natalie .... I AM REALLY EXCITED TO HAVE JUST ORDERED THIS BOOK.
I MYSELF HAVE WORKED AT DHL JUST 24 YEARS AND HAVE SEEN SO MANY CHANGES IN THIS TIME. WAITING FOOR DELIVERY NOW.

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